In An Emergency

 In the event of an emergency during our normal opening hours, please call our surgery on 02380 46 36 46 (Thornhill) or 02380 443 999 (Woolston) where you will be advised what to do next.


Outside of normal working hours please call us first, as we will either be there to answer your call, or will have a message with how to contact the Out of Hours Emergency Vets.

To make sure that you have access to high quality care when we are unavailable, we have chosen to partner with Vets Now, the leading provider of Out of Hours care in the U.K.

They are a dedicated emergency service with full-time night staff who will be alert and effective even at unsociable hours. Their qualified vets and nurses have a special interest, experience and training in all aspects of urgent critical care.

The team at Vets Now are always there when we are closed, so you can rest assured that you and your pet will have a vet and nurse available whenever you may need them. Their staff will provide free advice over the phone and advise whether you need to visit their clinic for treatment.

For more details about Vets Now, maps and directions,  go to:  or view their video here

Our nearest Vets Now is situated in Bitterne at:

Vets Now Emergency Ltd, 64 West End Road, Bitterne, Southampton, SO18 6TG, Telephone 02380 437999

For the Out of Hours Emergency service at Vets Now please note that standard consultations before 9pm start from £167 and standard consultations after 9pm start from £215.

Get in touch

If you are a client wanting to book an appointment, or if you are interested in finding out more about us, please give us call or get in touch using our online form:

Thornhill Clinic Opening Hours

Monday – Friday
9.00am – 7.00pm
9.00am – 1.00pm
10.00am - 11.00am


023 80 46 36 46

Woolston Clinic Opening Hours

Monday, Wednesday & Friday
9.00am – 6.00pm
Tuesday & Thursday
9.00am - 7.00pm
9.00am – 12.00pm


023 80 443 999